I’m not receiving my remittance. What’s wrong?
It’s possible that the email or fax number we have on file for you is incorrect. Please call our Customer Service department at (866) TRINITY or send an email to email@example.com
– we’ll get to the root of the problem.
I’ve forgotten my username and password for the carrier portal. How can I retrieve it?
You may contact our Carrier Relations department at (302) 253-0428 or firstname.lastname@example.org
. We’ll be happy to provide you with your login information.
How does Trinity’s quick pay program work?
Our quick pay program means you’ll receive an ACH deposit directly into your bank account within 3 business days from the date your paperwork is processed. There is a 3% fee. We also offer expedited pay at 10 business days with a 2% fee. If you’re interested in signing up for quick pay, contact Customer Service at (866) TRINITY or email@example.com
How do I sign up to become a Trinity carrier?
We’re always looking for reliable motor carriers to join our network. If you’d like to sign up, click here to fill out the form and download our carrier packet
Where should I send in my load paperwork?
Email it to firstname.lastname@example.org as a .pdf file type (other files types may cause a delay in processing);
Mail it to us at PO Box 1620, Seaford, DE, 19973;
Fax it to 302-253-0361;
Or send it in using TRANSFLO.
What paperwork is required for me to get paid?
All documents that you receive from the receiver, such as the carrier invoice, bill of lading, gate pass, overages, shortages, damages, and lumper fees should be sent to our billing department. You can mail it, email it, fax it in, or use TRANSFLO
How do I search for available loads?
Once you are registered with Trinity, you gain access to thousands of available shipments. We arrange over 200,000 loads annually, and it would be our pleasure to provide loads for you to reposition or bring home your equipment. You’re able to search by equipment type, dates, pick-up and destination states, and more! If you’d like to access our online load board, contact our Carrier Relations department at (302) 253-0428 or email@example.com
Do all of your loads appear on your load board?
Our loads are continuously being updated and we do our best to keep the most accurate load board available and ready for you. It’s not out of the ordinary for carriers who have developed a relationship with us to contact an office and accept a load before it has even been posted on the load board. As you are building a relationship with us, you can also reach out to your contact and be considered as an early pick for an available load!
What happens if I receive an error message while trying to view the load board?
Don’t worry! If you receive an error message, please make sure that you clear your cookies and/or cache. In Internet Explorer, you can go to the Tools menu, then Internet Options, and under Browsing History, please delete your cookies. If you are still receiving an error message, contact our Carrier Relations department at (302) 253-0428 or firstname.lastname@example.org
Why haven’t I received payment on a load?
This could happen for a wide variety of reasons. You might have missing or illegible paperwork; the load number is not written on each document, or the load number written is incorrect; the bill of lading is not signed; we’re missing your carrier invoice; or we’re missing other signatures or information. Please contact our Customer Service department at (866) TRINITY or email@example.com
, and we’ll be happy to help you figure out which pieces of information are missing.